Refund & Cancellation Policy
Last Updated: 25 August 2025
Refund & Cancellation Policy – Genith IVF Center
At Genith IVF Center, we value the trust of our patients and are committed to transparency. This Refund & Cancellation Policy explains the conditions under which payments can be refunded or adjusted. By booking an appointment or availing our services, you agree to the following terms:
1. Appointment Cancellations
- Appointments can be rescheduled or cancelled at least 24 hours in advance by contacting our helpline.
- If cancelled within the allowed time, the consultation fee may be adjusted for a future appointment.
- Last-minute cancellations (less than 24 hours before) will be considered non-refundable.
2. Consultation Fees
- Consultation fees paid are non-refundable once the appointment is completed.
- In case of double payment or technical error, the excess amount will be refunded within 7–10 working days after verification.
3. Treatment Fees
- Payments made for fertility treatments (IVF, IUI, ICSI, etc.) are generally non-refundable once the treatment cycle has started.
- If a patient decides to discontinue treatment before commencement, a partial refund may be considered after deducting administrative and medical costs already incurred.
- Package payments cannot be transferred to another person.
4. Refund Processing
- Approved refunds will be processed through the original mode of payment only.
- Processing time may take 7–14 working days, depending on the payment gateway or bank.
5. No-Show Policy
Patients who fail to attend a booked appointment without prior notice will not be eligible for a refund or rescheduling.
Contact for Refund Queries
For cancellations, rescheduling, or refund-related queries, please contact us at:
📍 Genith IVF Center
F-99, PC Colony, Kankarbagh, Patna-20📞 Phone: +91 87097 11730
✉️ Email: info@genithivfcenter.com