Grievance Redressal Policy
Last Updated: 25 August 2025
Grievance Redressal Policy – Genith IVF Center
We are committed to providing compassionate care and transparency in all our services. We value the trust of our patients and believe in addressing any complaints, concerns, or feedback in a fair and timely manner.
1. Purpose
This policy ensures that:
Patient complaints and grievances are acknowledged and resolved quickly.
A fair, transparent, and confidential process is followed.
Patients feel respected, supported, and heard throughout their journey with us.
2. Scope
This policy applies to all patients, attendants, and visitors availing services at Genith IVF Center, including:
Medical treatment-related concerns
Service quality issues
Staff behavior or communication concerns
Billing or payment-related queries
3. Grievance Redressal Process
Appointments must be booked in advance through our website, helpline, or at the clinic.
Consultation and treatment fees must be paid as per clinic policy.
Payments once made are non-refundable, except in special cases approved by management.
Grievance Redressal Process
| Step | Process | Details |
|---|---|---|
| Step 1 | Submission of Complaint | Complaints can be made verbally, in writing, or via email.📞 Phone: +91 87097 11730 ✉️ Email: info@genithivfcenter.com 🏥 At the reception desk in the clinic |
| Step 2 | Acknowledgement | All grievances will be acknowledged within 48 working hours. |
| Step 3 | Investigation | The complaint will be reviewed by the Grievance Officer/Clinic Manager. Relevant staff and medical team members may be consulted. |
| Step 4 | Resolution | A resolution will be communicated within 7–10 working days. Complex cases may take longer, but patients will be kept informed of progress. |
5. Grievance Officer
For escalations or unresolved complaints, you may directly contact our designated Grievance Officer:
Grievance Officer – Genith IVF Center
📍 F-99, PC Colony, Kankarbagh, Patna-20
📞 Phone: +91 87097 11730
✉️ Email: info@genithivfcenter.com
6. Confidentiality
All complaints will be handled with strict confidentiality.
Patient details will not be shared without consent, except when required by law.